Effective Date: 03-10-2024

At dnpshopping.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, this Return Policy outlines how you can return items and the process involved.

1. Return Eligibility

• You may return most new, unopened items within 2 days of receiving your order for a full refund or exchange.
  
• Items must be in their original packaging, with all tags attached and in resalable condition.
  
• Certain items are not eligible for return, including:[List of non-returnable items, e.g., opened cosmetics, health products, etc.]

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@dnpshopping.com within the return window. Please provide your order number and reason for the return.
   
2. Return Authorization: Once we approve your return, we will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
   
3. Pack the Item: Carefully pack the item in its original packaging. Include a copy of your order confirmation and the RAN.
   
4. Ship the Package: Send your return to the address provided in the return instructions. You are responsible for return shipping costs unless the item is defective or the wrong item was sent.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  
• If approved, your refund will be processed and credited back to your original payment method within 10 days.
  
• Please note that depending on your bank, it may take additional time for the refund to be reflected in your account.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 2 days of receipt. We will arrange for a replacement or refund, and we will cover the return shipping costs.

6. Changes to This Policy

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.

7. Contact Us

For any questions or concerns regarding returns, please contact us at:

dnpshopping.com
Email: info@dnpshopping.com
Phone: +91 1234567890
Address: Mumbai